May 8th 2024.
There has been quite a stir among the cabin crew members at Air India Express, causing a significant number of flight cancellations and delays. According to sources, more than 80 flights have been cancelled and several others have been delayed due to a protest by some cabin crew members. They are reportedly unhappy with the management at the airline, which is currently undergoing a merger with AIX Connect.
As per the summer schedule that began at the end of March, Air India Express was expected to operate 360 flights daily, but the ongoing situation has disrupted their plans. In response to the chaos, an Air India Express spokesperson has issued a statement, expressing their regret for the inconvenience caused to passengers and assuring that they are working on resolving the issue.
This discontent among the cabin crew has been building up for some time now, especially since the merger process began. According to sources, more than 200 cabin crew members have reported sick in protest against the alleged mismanagement. This shortage has resulted in the cancellation of over 80 flights and delays at various airports, including Kochi, Calicut, and Bangalore.
The abrupt flight cancellations have caused confusion and frustration among passengers, especially those travelling to international destinations. The Air India Express spokesperson has clarified that this was due to a last-minute protest by some cabin crew members, and they are actively trying to address the situation and minimize the inconvenience caused to passengers.
The spokesperson has also apologized to customers for the unexpected disruptions and announced that those affected by the cancellations will be offered a full refund or the option to reschedule their flights for another date. Last month, a union representing a section of the Air India Express cabin crew had raised concerns about mismanagement and unequal treatment of staff, affecting their morale.
This recent development at Air India Express comes just a month after Vistara, another Tata Group owned airline, faced pilot shortages, leading to a temporary reduction in flights. As part of consolidating its airline business, Tata Group is merging Air India Express and AIX Connect with Air India, as well as Vistara.
Following the sudden flight cancellations, many passengers took to social media to express their frustration. The airline has advised passengers to check the status of their flights before heading to the airport. The spokesperson reiterated their efforts to resolve the issue and apologized for any inconvenience caused to passengers.
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