A leak during Christmas caused a grandmother to leave her home, ruining her holiday.

Tracy Atkins-Glover, a 57-year-old grandmother, is facing the possibility of spending Christmas away from her own home. It's been a tough couple of years for Tracy, ever since she discovered a leak in her Liverpool home. Her insurance company advised her to hire a building firm to fix the issue, but little did she know that this simple task would turn into a nightmare.

After two years of dealing with this problem, Tracy is at her wit's end. She and her husband, Dale, moved out of their home while the work was being done, but upon returning, they were disappointed with the results. Another builder inspected the work and informed them that dry rot had spread throughout their house. This has been an ongoing issue for Tracy, and it's taking a toll on her mental and physical health.

"When we first moved back in, everything seemed fine," Tracy recalls. "But soon enough, we started noticing brown dust appearing from beneath the floor. The whole floor was cracking and bouncing. It was a disaster." Now, Tracy and Dale are convinced that their health problems are a direct result of the issues in their home. "I can't even have my three-year-old granddaughter over for Christmas," Tracy laments. "This is ruining our entire holiday season and it's devastating."

Tracy is scared and feels like everything has been taken away from her. She can't even have a normal Christmas dinner in her own home. "All I want is to feel safe and comfortable in my own house," she says. Unfortunately, Tracy and Dale will have to live out of their home once again while the work is corrected. Their insurance company, Covéa, is still investigating the situation and has offered to fund temporary accommodation for them. However, Tracy is still anxious and uncertain about what the future holds for her and her family.

The situation is complex and the facts are not clear cut, as stated by a spokesperson for Covéa Insurance. But they are taking all necessary actions and have offered alternative accommodation for Tracy and Dale while they continue their investigations. "We understand that this is a difficult time for Mrs. Atkins-Glover and we are doing everything in our power to find a resolution for her," the spokesperson says. Until then, Tracy and her family are left to cope with the stress and uncertainty of their home situation, especially during what should be a joyous holiday season.

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