December 20th 2024.
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As the morning sun rose, Bethan Walker was getting ready to take her children to school when she heard a loud scream coming from the driveway. Her heart sank as she realized it was her 12-year-old son, Corey, who had fallen into an open manhole left by Thames Water workers.
Corey had been about to get into the car when he suddenly disappeared, dropping down into the manhole that was about waist-deep. He hit his legs on the bricks and was left with cuts and bruises. Bethan immediately rushed to his side and called for help.
The previous evening, Bethan had reported the drain to Thames Water after noticing sewage coming out of it. The workers arrived early in the morning to address the issue, but unfortunately, it seems they did not properly close the manhole before leaving.
Bethan was heartbroken as she watched the video of Corey falling into the hole. She couldn't believe that such a terrible accident could have been easily avoided if the workers had done their job properly. She explained, "We didn't even notice that it was uncovered or anything. I was busy putting the dog in the car when suddenly I heard Corey screaming."
At first, Bethan thought he was just playing a prank, but when he showed her his injured leg and she saw the depth of the manhole, she was in shock. She added, "Normally, they would put a barrier around it to show there was a hole. I get it, it was early in the morning, and mistakes can happen. But the fact that someone didn't do their job properly resulted in my innocent child getting hurt."
Bethan immediately called Thames Water to report the incident, and they sent someone to fix the hole later that day. However, Corey's leg had become swollen, and Bethan was worried about the possibility of infection from the sewage. She decided to take him to the hospital to get checked.
She shared, "I feel let down and annoyed. He had to think quickly and put his arms out to stop himself from going under. Luckily, he's 12 and was able to do that, but my three-year-old daughter was also walking on the driveway. It could have been a much worse situation."
Bethan reached out to Thames Water through email and their WhatsApp chat to complain, but she has yet to receive a response from them. She expressed her disappointment, saying, "I haven't heard anything from them. It's been over a month now."
In response to the incident, a spokesperson from Thames Water stated, "Health and safety is our top priority, and we take matters like this very seriously. We are deeply concerned about what happened to Ms. Walker's son and have launched an investigation to determine the cause of the incident. We are in close contact with the family to provide any support they may need during this time."
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